AI Agent Evaluation Platform Pricing Guide
Unlike agent platforms that charge per resolution or per seat, evaluation platforms are priced based on computational rigor and testing volume. Here is how to navigate the costs.
How Evaluation Pricing Differs from Agent Pricing
When buying an AI agent (like Sierra, Zendesk, or Intercom), you typically pay per automated resolution or per active seat. However, an Evaluation Platform serves a fundamentally different purpose. It acts as the auditor for your agent.
Evaluation pricing is generally structured around the rigor of the testing and the volume of the evaluation runs. Below are the three primary pricing models used in the industry today.
1. Per Evaluation Run
The most common model for rigorous pre-production testing. You pay for a batch of simulated conversations run against your agent to test specific scenarios.
2. Per Processed Chat
Used for production observability. The evaluation platform reads live chat transcripts and scores them against your rubric in real-time.
3. Fixed Platform Fee
Enterprise platforms often charge a flat monthly or annual fee that includes access to custom rubric creation, brand ontology mapping, and unlimited seats.
Transparent, scalable pricing with Assay
Assay offers a simple pricing structure that scales from your first pilot test to full enterprise production observability.
Talk to our team about pricing